Frequently asked questions

ListMend audits an Etsy catalog (titles, tags, attributes, shipping and AI disclosure), drafts the fixes, and lets you review and approve each one. Every change is backed up first, so you can undo it in one click.

Create a free account, bring in your listings, and run the audit. The free plan includes 10 rescues, so you can try real fixes on your own listings. No credit card is needed to start.

Yes. The free audit page takes your Etsy listings CSV and shows a catalog score, the listings to fix first, and a draft fix for your top listings. The file is processed in memory to build the result and is not stored.

No. You can import an Etsy Shop Manager CSV, use the Printify bridge, or use the Etsy Open API once it is enabled for your account. The CSV route needs no connection at all.

Title length and readability, repeated words and separators, the 13 tag slots and their length, missing taxonomy attributes, shipping price against your target, and AI-creation disclosure. The health score is ListMend's own checklist, not an Etsy metric, and ListMend does not predict ranking or sales. The checks follow Etsy guidance as we understand it, so confirm current rules on Etsy's own pages.

No. Every title, tag and price change is staged first and shown next to the original. Nothing is applied until you accept it and click Apply.

Before a change is applied, ListMend saves a snapshot of the listing. In the Rollback Vault you can restore the old title, tags and prices in one click.

Starter keeps a 30-day rollback vault. Growth and Scale keep snapshots for longer, and Scale has unlimited snapshots. See the pricing page for the current plan details.

When you lower a shipping price, ListMend raises the item price per variant so the buyer's total and your net profit stay the same, after fees. You see the old and new numbers for every variant before you approve.

One listing that ListMend fixes and you approve. Title, tags, attributes and shipping margin for that listing together count as one rescue.

Applying more listings pauses, and the app offers an upgrade or a rescue pack. Your catalog and backups stay exactly as they are.

A one-time purchase that adds 1,000 rescue credits. The credits do not expire and stack on top of any plan.

Yes. You can upgrade or manage your subscription from inside the app. If you need help, use the contact page.

Three: the Printify bridge, an Etsy Shop Manager CSV with the companion Chrome helper, and the official Etsy Open API when it is enabled for your account.

ListMend builds tracked links per channel and a 30-day ledger from your Etsy payment statement, so you can see which orders recovered the Share & Save fee discount and which did not. Etsy's standard refund is 4% of the order total, and Etsy runs promotions from time to time, so check its current terms.

No. ListMend is independent software. Etsy is a trademark of Etsy, Inc., and this app is not endorsed or certified by Etsy.

Access tokens are encrypted at rest and never sent back to your browser. Passwords are stored as salted hashes. ListMend does not collect buyer names, addresses or messages.

Use Forgot password on the log in page. We email you a link that works once and expires in one hour.

Disconnecting a channel removes its tokens right away. To delete your account and everything stored for it, send a request from the contact page. See the privacy page for what is stored.